Cancellation Policy

How do I cancel an order on Splendour Seeds ? If unfortunately you have to cancel an order, please do so before your order has been processed. 1. For outright cancellations by you • If you cancel your order before your order has been shipped, you can choose to have the entire amount refunded by calling us on 9488830405 and drop a mail to info@ splendourseeds.com and informing your request to cancel the order. • If your product has been shipped and is yet to be delivered, please do not accept delivery which will make your order return to us. The actual shipping and handling charges for cancellation of shipped orders will be recovered from the customer and the amount will be settled in the refund amount due. Please note that there will be delay between actual shipping of order and updating the shipping status information on the Website. Consequently, customer may not be able to verify that the order has been shipped prior to requesting cancellation. In such cases splendourseeds.com reserves the right to reject cancellation of the order. 2. If the cancellation is after your product has been shipped & delivered • If you have already received the order then it will be eligible for replacement, only in cases where there are defects found with the items. Damage, Delay or Loss in Transit On receipt of all goods inspect carefully. There could be certain circumstances beyond our control where you could receive a damaged product. Please advise us immediately if there is any sign of damage. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please write to us. The defective product might need to be shipped back to us and a replacement will be shipped immediately on receipt of the defective product. Replacement is subject to the availability of the product in our stock. If not available we will refund you for the same. Substitution In any case where we are unable to supply the variety ordered you can choose any product from our website of a similar value and we will be most happy to ship that as a replacement for you.